English for Tourism and Restaurants is specially written for those who want to enter the tourism industry or the restaurant industry. As an employee, you should speak and behave in a very polite way. By studying this book, you will improve your English for these professional fields.

This book will help you:

• Get familiar with the tourism and restaurant industries through over 100 dialogs about various kinds of situations.
• Learn the essential grammar through simple sentences and clear charts.
• Enrich your vocabulary by studying the “Words and Phrases,” “Word Power,” and “Phrase Focus” sections.
• Strengthen your listening comprehension by doing lots of listening training.
• Improve your speaking skills by frequently doing the Pair Work.
• Deepen your understanding of English for the service industry by doing the large number of exercises.
• Understand certain English items by referring to a great number of colorful pictures.

CONTENTS

Lesson 1　Taking Orders
Lesson 2　Explaining the Menu
Lesson 3　Serving Meals
Lesson 4　Beverage Service (1)
Lesson 5　Beverage Service (2): At the Bar
Lesson 6　Beverage Service (3): Recommending Wines
Lesson 7　Beverage Service (4): Serving Wines
Lesson 8　During the Meal
Review Test 1

Lesson 9　Settling the Bill (1)
Lesson 10　Settling the Bill (2)
Lesson 11　Checking Out
Lesson 12　Foreign Exchange
Lesson 13　Making Travel Arrangements
Lesson 14　Arranging Local Tours for Hotel Guests
Lesson 15　Transportation (1): Taxis and Buses
Lesson 16　Transportation (2): Trains, Subways, and Rental Cars
Review Test 2

Lesson 17　Shopping (1): Basic Expressions
Lesson 18　Shopping (2): Clothes, Cosmetics, and Jewelry
Lesson 19　Aviation (1): Booking Flights
Lesson 20　Aviation (2): At the Airport
Lesson 21　Aviation (3): Upon Arrival
Lesson 22　Aviation (4): During the Flight
Lesson 23　Making Announcements at the Airport and on the Plane
Lesson 24　Making an Emergency Announcement
Review Test 3

Lesson 25　Arranging Banquets and Conferences
Lesson 26　Writing a Semi-Formal Letter
Lesson 27　Dealing With Complaints in a Restaurant (1): Food
Lesson 28　Dealing With Complaints in a Restaurant (2): Service
Lesson 29　Dealing With Complaints in a Restaurant (3): Other Problems
Lesson 30　Dealing With Complaints in a Hotel (1): Accidents in Public Areas and Rooms
Lesson 31　Dealing With Complaints In a Hotel (2): Laundry Service and Guest Rooms
Lesson 32　Dealing With Complaints in a Hotel and at the Airport
Review Test 4